TERMS AND CONDITIONS OF SALE
Title to, and ownership of, all bottles pass from TK Wine to the purchaser once payment has been made. By arranging for transportation of the wine, TK Wine is providing a service to, and acting on behalf of the purchaser. By utilizing this service, the purchaser is representing that he/she is acting in a fashion compliant with his/her local and state laws regarding the purchase, transportation, and delivery of wine. The purchaser represents that he/she has obtained any required permission, paid any required fees, is working through properly licensed intermediaries where required, is legally entitled to take possession of the wine and is legally entitled to take quantities ordered and once again authorizes that they are 21 years of age.
Age Requirements
By making a purchase through tkwine.com, customers assert that they are at least 21 years old. All shipments including alcohol require an age verification. It is illegal for anyone under the age of 21 to attempt to purchase alcohol and TK Wine will comply with any legal entity in pursuing prosecution of the underage purchase of alcohol.
Representation of Salability
TK Wine makes every attempt to provide bottles that are in excellent condition. We will include notes in our listings so that you understand the condition of the bottles you are purchasing. The pictures that you see in our listings are of the actual bottle being sold. In cases of large lots, the bottle with the lowest condition will be pictured. Unfortunately, in most cases, it is not possible to detect spoilage and all of our bottles are sold as-is.
Pricing and Availability
Pricing and availability are subject to change without warning. Due to the nature of our sourcing, the same wine or spirit may be posted at different prices based on condition or purchase price. Our products are not removed from our website until checkout has been completed, as such, orders may need to be cancelled based on lack of product inventory.
Taxes
Sales tax will be charged for all orders shipped to addresses within California or for orders picked up at our offices. Sales tax may be applied to shipments to other states where applicable.
Return Policy
All sales are final. We do not issue refunds on wine or spirits that are deemed spoiled. Return requests are accepted within one week after receiving your order if the bottle is significantly different from the description in our listing. Only unopened bottles are accepted.
Holds
TK Wine will hold orders for up to 90 days from purchase without cost. Held orders remain the property of the buyer. Bottles that are held longer than 90 days will incur a monthly storage cost of $1 at the beginning of each month until shipment. TK Wine reserves the right to move your order to an offsite facility and to charge additional fees to large orders or orders held for long periods of time. All orders held longer than one year from the date of purchase will be considered forfeit.
Shipping
We typically ship ground packages on Monday and Express packages Monday and Wednesday. Packages are shipped via FedEx, UPS, or GLS for local express. We are not able to ship alcohol to a PO Box or APO address.
While we make every attempt to satisfy customer requests regarding shipping, delays and other issues in transit are beyond the control of TK Wine.
Wine Shipping
We are currently able to ship WINE to the following states as local guidelines allow.
AZ, AR, CA, CO, CT, DE, FL, GA, HI, ID, IL, IN, IA, KS, LA, ME, MD, MA, MI, MN, MO, MT, NE, NV, NJ, NM, NY, NC, OH, OK, OR, PA, RI, SC, SD, TN, TX, VT, VA, WA, WV, WI, WY, DC.
Hard Liquor Shipping
Currently, We CANNOT ship HARD LIQUORS to the following states:
AL, AK, HI, KY, ND, NH, MS, UT.
*We collect a sales tax of 9.5% for all shipments in the state of California.
Age Requirements
Due to federal and state regulations, all wine shipments must be received by an adult 21 years of age or older. An adult must be physically present to sign for the wine delivery. The person receiving delivery will be required to show identification proving that they are at least 21 years old. We highly recommend that you provide us with a business shipping address for best service.
Delivery Options
Orders are shipped via FedEx, UPS, and other carriers. Shipping costs will be calculated at checkout. Federal regulations make it illegal to ship wine to a P.O. Box or APO address. If you enter a P.O. Box or APO address as your shipping address, the wine will be returned to us and you will be charged for the original shipment, the return shipment and the subsequent shipment to a valid street address.
You may choose any of the following delivery options.
Domestic Only:
Ground – One to five business days in transit, depending on the location
2 Day – Two business days in transit
Standard Overnight – One business day in transit
*To ensure faster delivery, we recommend using a business address.
Insurance
While we make every effort to package and ship orders carefully and securely, courier companies do not take on any liability for items lost or broken in transit. To address this, TK Wine offers insurance in order to provide a method to cover items lost or broken in transit.
Please note that this insurance provides coverage for breakage and loss during transit only. Insurance does not cover any loss arising from an item’s condition. Therefore, it will not protect against seal failures or cosmetic damage to lots. It also does not protect against leakage or damage due to temperature or pressure issues.
For your convenience, a 3% insurance fee is automatically selected at checkout. However, if you do not wish to apply this insurance on your purchase, please de-select this checkbox when completing your order.
Shipping Rates
Shipping and handling rates will vary based on where a package is shipped, the number of bottles, and the size and weight of the contents.
Damage during Shipping
TKwine.com is not responsible for wines damaged by heat or cold exposure, including and not limited to leaks. Wines spoiled or damaged by changes in temperature or pressure cannot be recovered. Please be aware of weather patterns along the route of travel and choose your shipping method accordingly.
We carefully pack each order leaving our facility. However, if you receive damaged merchandise, please email info@tkwine.com or call us at (310)926-4951 within 24 hours of receipt. We will ask you to ship back the damaged bottles. As soon as we receive them, we will process a refund for your damaged items.
Incorrect or missing items
Although rare, if you receive the wrong items, we will arrange for a return pick up. If you find that items are missing from your order, please contact within 24 hours of receipt at info@tkwine.com so that we can rectify your order.
Reshipping
When an order is returned to us after several delivery attempts to the provided address or after a package at a hold location is not picked up, we will happily assist with making arrangements to reship your package. Please note that an additional shipping fee will apply.
Customer Pickup
You may also arrange to pick up your purchases at our office in Torrance, CA. To do this please email info@tkwine.com or call (310)926-4951. We request at least 24 hour notice before coming to the office to pick up your wines. You will need at least one form of identification and an order receipt.
*We collect sales tax of 10% for shipments and pickups in the state of California.